Hello
My name is Laura James (she/her), MBA, PMP, ACC, LSS Black Belt. My superpowers include uncovering complexities & obstacles and identifying creative strategies for your business, executive development or career growth. The only certainty in life is change - how you SHiFT will be the difference maker.
I am a Silicon Valley executive, consultant, coach & speaker with over 25 years in the tech industry and am currently the Founder & Managing Director of SHiFT – a boutique advisory & coaching firm. I have worked for Salesforce, ServiceNow, and Verizon and was most recently the Vice President of Global Operations Transformation Office at VMware, prior to the $69B acquisition by Broadcom. As a global strategy & transformation leader, I have consulted with multiple Fortune 500 companies. Last, I have coached hundreds of executives and individuals during their career pursuits, including women in tech, and look forward to meeting you!
My Consulting Philosophy: Transformation is NOT about the platform. I am centered on the belief that real transformation occurs when there is a focus on simplifying culture, business process and customer experience. Transformation starts with identifying opportunities within these core components, baselining and continually measuring the value.
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My Coaching Outlook: My coaching style is set on inspiration, growth and accountability. I entered coaching as I am passionate about supporting individuals in their career. With over 25+ years as a leader in tech, I see coaching as an opportunity to free my client's mind of the things you normally wouldn't consider doing - a true growth mindset.
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The last book I read: The ROI of LOL - how laughter breaks down walls, drives compelling storytelling and creates a healthy workplace.
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I am most grateful for: My family (husband of 26 years, 2 amazing adult daughters and 2 four-legged family members) They challenged and supported me through the waves of my career journey. My parents - for setting a foundation of excellence, drive and keeping a sense of humor.
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Proudest accomplishment: Raising two children into adulthood who are productive, kind and empowered young women.
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My Resume
SHiFT Consulting and Coaching, January, 2024 - Present
Founder & Managing Director
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VMWare, Palo Alto, CA (Remote), April, 2021-January, 2024
Vice President, GTM & Operations Business Transformation Portfolio​
ServiceNow, Santa Clara, CA, October, 2019-April, 2021
Senior Director, Sales Transformation Office, Digital Innovation & Transformation
Salesforce, San Francisco, CA October, 2016-October, 2019
Senior Director, Innovation and Transformation Global Practice Leader
Program Executive, Consultant & Success Leader
Verizon, Basking Ridge, NJ, June, 1998- October, 2016
Various Roles: PMO & Strategy Leader, Senior Product Development & Innovation Leader, LSS Black Belt, Consultant
EDUCATION & CERTIFICATIONS
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University of Colorado, MBA, Technology & Project Management, May 2002
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University of Colorado, BA, Communications & Sociology, May 1993
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Associate Certified Coach (ACC), International Federation of Coaching, October, 2023
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Pragmatic Marketing Certification, October 2017
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SAFe Agile Certification, January 2017
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Salesforce Certified Administrator, December 2016
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ITIL Foundations v3, October 2015
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Lean Six Sigma Black Belt, Passed Exam 2014, Certified 2015
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Scrum Master, Agile Development, May 2009
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Project Management Professional, PMP, May 2005
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BOARD OF DIRECTORS
Grateful Giving, A SaaS start-up focused on simplification of point-of sale donations, November 2023-Present
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COMPANIES WHO I HAVE CONSULTED WITH & WORKED FOR:
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Contact
I'm always looking for new and exciting opportunities. Let's connect.
+1-719-493-3182