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Hello

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My name is Laura James (she/her), MBA, PMP, ACC, LSS Black Belt.  My superpowers include uncovering complexities & obstacles and identifying creative strategies for your business, executive development or career growth.  The only certainty in life is change - how you SHiFT will be the difference maker.  

 

I am a Silicon Valley executive, consultant, coach & speaker with over 25 years in the tech industry and am currently the Founder & Managing Director of SHiFT – a boutique advisory & coaching firm. I have worked for Salesforce, ServiceNow, and Verizon and was most recently the Vice President of Global Operations Transformation Office at VMware, prior to the $69B acquisition by Broadcom.   As a global strategy & transformation leader, I have consulted with multiple Fortune 500 companies.  Last, I have coached hundreds of executives and individuals during their career pursuits, including women in tech, and look forward to meeting you!  

 

My Consulting Philosophy:  Transformation is NOT about the platform.  I am centered on the belief that real transformation occurs when there is a focus on simplifying culture, business process and customer experience. Transformation starts with identifying opportunities within these core components, baselining and continually measuring the value.    

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My Coaching Outlook: My coaching style is set on inspiration, growth and accountability.    I entered coaching as I am passionate about supporting individuals in their career.  With over 25+ years as a leader in tech, I see coaching as an opportunity to free my client's mind of the things you normally wouldn't consider doing - a true growth mindset.  

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The last book I read: The ROI of LOL - how laughter breaks down walls, drives compelling storytelling and creates a healthy workplace.  

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I am most grateful for: My family (husband of 26 years, 2 amazing adult daughters and 2 four-legged family members) They challenged and supported me through the waves of my career journey.  My parents - for setting a foundation of excellence, drive and keeping a sense of humor.  

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Proudest accomplishment: Raising two children into adulthood who are productive, kind and empowered young women.  

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My Resume

SHiFT Consulting and Coaching, January, 2024 - Present

Founder & Managing Director

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VMWare, Palo Alto, CA (Remote), April, 2021-January, 2024

Vice President, GTM & Operations Business Transformation Portfolio​

 

ServiceNow, Santa Clara, CA, October, 2019-April, 2021 

Senior Director, Sales Transformation Office, Digital Innovation & Transformation 

 

Salesforce, San Francisco, CA October, 2016-October, 2019 

Senior Director, Innovation and Transformation Global Practice Leader 

Program Executive, Consultant & Success Leader 

 

Verizon, Basking Ridge, NJ, June, 1998- October, 2016 

Various Roles: PMO & Strategy Leader, Senior Product Development & Innovation Leader, LSS Black Belt, Consultant

 

EDUCATION & CERTIFICATIONS 

  • University of Colorado, MBA, Technology & Project Management, May 2002 

  • University of Colorado, BA, Communications & Sociology, May 1993 

  • Associate Certified Coach (ACC), International Federation of Coaching, October, 2023

  • Pragmatic Marketing Certification, October 2017

  • SAFe Agile Certification, January 2017 

  • Salesforce Certified Administrator, December 2016

  • ITIL Foundations v3, October 2015  

  • Lean Six Sigma Black Belt, Passed Exam 2014, Certified 2015  

  • Scrum Master, Agile Development, May 2009

  • Project Management Professional, PMP, May 2005

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BOARD OF DIRECTORS 

Grateful Giving, A SaaS start-up focused on simplification of point-of sale donations, November 2023-Present

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COMPANIES WHO I HAVE CONSULTED WITH & WORKED FOR:

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Contact

I'm always looking for new and exciting opportunities. Let's connect.

+1-719-493-3182
 

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